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Mobile Apps

The mobile app allows the remote field service technicians to do things online in real time. They can look at service calls as they’re coming in from the customer, order parts, and update the service call. This allows them to close calls faster, service the customer faster, and if it’s a billable call, have the invoice sent out faster.
Dave Rudzinsky
SVP Information Services & CIO, Hologic

AMP Service

What if you could turn your service technicians into service magicians?

AMP_Service_WM.pngArmed with mobile apps from Antenna, your service techs will have the power to amaze and delight customers. AMP Service makes it easier for your people to do their jobs and for customers to do business with you. They will respond to service requests more efficiently, answer questions more confidently, and complete their service jobs more effectively than ever before. You’re deploying more than mobile field service apps, you’re deploying happiness to both your field force and customers.

AMP Service is a finely-tuned wireless application that improves upon the day-to-day functions of a service technician. It aids the technician by:

  • Enabling real-time communications with dispatch
  • Providing instant access to all job-related information
  • Updating backend systems as the technician uses the application
  • Triggering activities and workflow based on transaction entries

AMP Service automates, optimizes, and drives business-critical processes where it's needed the most at the point of service. It facilitates real-time, bi-directional communication between the field and the enterprise. Moreover, technicians can continue to interact with the application even when there is intermittent or no wireless coverage. Using AMP Service, field service workers are empowered with up-to-the-minute, mission-critical information to save time and money.