Today we’re excited to be participating as a sponsor at Citrix Synergy 2013, where we have announced that Antenna will be a Citrix Ready Worx Verified partner. This will raise the bar for simplified creation, distribution, and security of enterprise applications. With Antenna’s mobile application development platform, AMPchroma, and Citrix MDX technology, anything is possible. Any enterprise application can be mobilized in a secure manner with the combined technologies. And although anything is possible, our focus today is on the service technician and enabling the field with the power of mobility.
Service organizations vary. Some have a small staff of field workers, others have thousands. Some have products that can be serviced in mere minutes; others have complex products where services may be measured in hours or days. Some maintain physical products; others may have digital products or services that are not products that you touch. But there are many commonalities in service organizations that do allow the repurpose of best practices in mobile applications. They share many functions such as:
- Assignment of work orders
- Route/mapping of work order location
- Time tracking
- Parts and order management
- “How Do I” functions and escalation
- and much more…
Mobility can significantly reduce costs by efficiently assigning and routing the correct worker to a location. And once the technician is onsite, further productivity is enhanced by using a mobile device to get instructions, order parts, record photos, or log trouble ticket information. Critically, this can be tied into corporate systems for real-time access to data, so that customers and management alike are current on the progress of any account, at any time. This is the real-time power of mobility.
The challenge of building an enterprise application, designed for employees working in the field, cannot be underestimated. Technology and devices are constantly changing. Employees are constantly changing. Enterprise systems, where data is stored, are constantly changing. Thus, a good mobile application must consider all of these changes and be able to plan for the future to really offer the enterprise a good return on its investment – over multiple years.
This is where Antenna’s AMPchroma and Citrix Ready Worx Verified have set the bar. Now, with any “smart” device supporting Citrix MDX technology, Antenna’s solution can be securely deployed to a field worker and managed with solutions the enterprise is already familiar with from Citrix. And the application can be customized to nearly any workflow process and integrated with most major backend systems to synchronize data in real time. The power of access to real-time data, from field workers, on smartphones and tablets is huge. Just ask AT&T, Heineken or Pitney Bowes. Those are just a few of the many companies leveraging Antenna’s technology and experience in field service to enhance productivity for their field workers.